Combining Empathy and Accountability
Many leaders struggle with empathy because they feel it can be enabling. When an employee makes an excuse for why they didn’t get something done – “I just have so much on my plate. I didn’t get to it.” – being empathetic can feel like accepting that excuse and allowing bad behavior to go unchecked. During the pandemic, one of the most difficult challenges for leaders was how do I remain empathetic to the challenges of remote leadership, decreased motivation and engagement, and drops in productivity, while holding people accountable to the requirements of their job. The great news is that empathy and accountability are not mutually exclusive.
In this half-day program, you will learn how to have difficult conversation that leave people feeling supported, heard, and validated while also developing collaborative solutions to get people back on track with the right habits and behaviors to meet your expectations. Learn to lead with empathy and default to curiosity to better understand what drives your team member’s behaviors and what motivates them to act.
- Listen empathically to signal respectful communication
- Clarify ideas, emotions, and needs non-judgmentally
- Discern the feelings behind the needs and wants of others.
- Build cooperation, collaboration, and teamwork with your employees using
- empathy as a tool of influence
- 8:30am Networking & Coffee
- 9am-10am Presentation
Location: Bryant University, also offering hybrid option
Mark Altman, MindsetGo
In 2015, Mark Altman, started MindsetGo to help people become more confident and effective communicators. Mark has over two decades of experience speaking and training on interpersonal disciplines including organizational development, leadership, sales enablement, communication, emotional intelligence, and generational engagement.
Prior to MindsetGo, he founded Mark Altman & Associates (MA&A) in 2001. He grew and transformed his vision into a business which was recognized by Inc. Magazine as one of the fastest growing privately held companies in the nation in 2010 and 2011. Mark sold the company and shortly thereafter, became a private investor and member of Launchpad Investment Group in Boston.
His podcast ICommunicate focuses on communication, emotional intelligence, and motivation challenges in leadership, sales, and company culture. Mark is a native of Boston and enjoys spending time with his three active children. For the last 20 years, he has also been a passionate youth sports coach and a freelance sports reporter for the Associated Press (AP) covering home games for the Boston Red Sox, Celtics and Bruins.
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