The 5 Biggest Mistakes Leaders Make When Conflict Surfaces and How to Avoid Them

The 5 Biggest Mistakes Leaders Make When Conflict Surfaces—and How to Avoid Them: Managing Conflict in the Workplace

Conflict in the workplace is one of the top sources of stress for employees—and it can quickly derail productivity, team morale, and retention if not handled well. Unfortunately, most managers and supervisors haven’t been formally trained in conflict resolution, leaving them vulnerable to common missteps that make the situation worse.

This interactive program will highlight the five most common mistakes leaders make when conflict arises and provide practical tools and strategies to address and prevent them.

What You’ll Learn

• The manager’s role in addressing workplace conflict
• The five biggest mistakes leaders make—and how to avoid them
• Approaches for managing pre-existing conflicts that hinder productivity
• Techniques for having difficult conversations and raising concerns effectively
• The benefits of coaching employees to resolve their own conflicts

Why Attend?

Unresolved conflict comes at a high cost—stress, turnover, and wasted energy. By learning how to manage and resolve conflict effectively, leaders can transform culture, reconnect teams, and inspire long-term employee commitment.

Join us to discover how even the most challenging workplace conflicts can be turned into opportunities for growth, collaboration, and stronger relationships.

This program has been submitted for HRCI and SHRM credits.

OUR SPEAKER:

Penny Tremblay
Founder of the Sandbox System™, Mediator, Trainer, Author and Speaker

Penny Tremblay is a renowned expert in workplace relationships, conflict resolution, and leadership development, with over two decades of experience helping organizations build more collaborative and productive cultures. As an Advanced Mediation certificate holder from Harvard and founder of the Tremblay Leadership Center, Penny has trained thousands of leaders and teams to resolve conflict constructively and foster psychological safety. She is the author of “Sandbox Strategies for the New Workplace” and a regular contributor to industry publications. Penny’s engaging presentations and practical insights empower leaders to tackle challenges head-on, making her a trusted resource for conflict resolution services and training. Rhode Island SHRM members will gain actionable strategies and memorable takeaways to transform the way they approach and resolve workplace conflict, ensuring they are prepared to lead with confidence and empathy.

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RI SHRM PROGRAMS

Sponsorship opportunities are available. Contact Stef Nelson at rishrmsponsorship@gmail.com.